Policies
Refunds and cancellations
Last updated: 5 October 2026
In short
Cancel or reschedule at least 24 hours before a session and you lose nothing. Later than that, or if you miss it, the session counts as used. If we cancel, you always get a new time or your money back.
Rescheduling
Move a session free of charge by telling us at least 24 hours before it starts.
Cancelling a single session
- 24 hours or more before: full refund.
- Less than 24 hours before, or a missed session: no refund. The session counts as used.
Packages
- Before your first session: full refund.
- After you have started: we refund the sessions you have not taken, worked out at the single-session price for the sessions you have taken. If that comes to more than you paid, there is no refund.
- Sessions not used within 3 months of your first session expire and are not refunded.
If we cancel
If we cancel or cannot run a session, including for a technical problem on our side, you choose: a new time, or a full refund for that session.
How to ask
Email academy@saswatlife.com or message us on WhatsApp with your name and the session date. The time we receive your message counts as the time you cancelled.
When you get your money
We send approved refunds to the account you paid from within 7 working days. Your bank may take a few more days to show it.
Your legal rights
This policy does not take away any rights you have under the Consumer Protection Act, 2019.
Who we are
saswatlife Academy is run by saswatlife, a sole proprietorship owned by Natraj Thapa, registered in India under the MSME Udyam scheme (UDYAM-AS-12-0004683), based in Naojan Gaon, Sarupathar, Golaghat, Assam 785601, India.